1. Booking & Payment Policy

• Advance Payment: A minimum advance of 1,000 BDT & 10% of the total package is required to confirm the booking (Non-Refundable).

• Due Payment: The remaining payment must be cleared on the event date, within 2 hours of the event starting. There is no option to delay this payment.

• Late Payment Consequence & Data Deletion: If the due payment is not fully cleared on the event date, all post-processing and editing will be put on hold. Bridal Visuals will retain the unedited (RAW) files on our servers for a maximum of 14 days. If the outstanding balance is not cleared within this period, all project files will be permanently deleted. Bridal Visuals will not be held responsible or liable for any loss of files resulting from non-payment. (Note: The standard delivery timeline will commence only from the date the due payment is fully cleared).

• Package Selection & Event Details: Clients must select a package that perfectly aligns with their event requirements. Our team will strictly provide services as outlined in the selected package.

• No Package Splitting: A single event package’s timeline cannot be split across multiple days or different events.

• Downgrade Policy: Clients may upgrade their chosen package before the event date (subject to availability). Downgrading to a lower package after booking confirmation is strictly not permitted.

• Rescheduling & Cancellation: If the event date changes, we will try to accommodate the new date subject to our team’s availability. However, if we cannot adjust to the new date, or if the event is entirely canceled, the advance payment remains strictly non-refundable.

2. Event Timing, Travel & Additional Charges

• Standard Shifts: Day Shift (12:30 PM – 5:30 PM) & Evening Shift (7:00 PM – 12:00 AM).

• Time Management: Clients must complete their event within the scheduled time. Otherwise, an extra charge of 20% of the package price per hour will be added.

• Extra Time & Transport: If the client needs extra time (depending on availability), shift charges and door-to-door safe transportation costs will apply.

• Lead Photographer: For Saiful Islam, the extra 1-hour charge is 8,000 BDT.

• Late Night Transport: For events continuing after 11:00 PM, the client will bear the transportation cost for the team.

• Unforeseen Circumstances: In case of extreme weather, political strikes, or unavoidable emergencies, Bridal Visuals prioritizes team safety and will not be legally liable for slight delays.

3. On-Site Rules & Portrait Session

• Punctuality: The Bride & Groom must be present at the venue on time. A minimum of 1 hour must be provided exclusively for the Portrait Photography session.

• No Guests Allowed: Guests are not allowed during the portrait session with Chief Photographer Saiful Islam and our lead photographers.

• Environment & Makeup: Sound boxes and DJ light setups must be turned off during the portrait session. Less highlighter and a soft, natural makeover are required for the best results.

• Device Policy: We do not use guests’ phones to take photos of them.

• Dedicated VIP Coordinator: The client must assign a dedicated family member to point out specific VIPs or elderly family members to our photographers to ensure they are adequately covered.

• Group Photo Management: Managing guests for group photos on the stage is the client’s responsibility. Delays in gathering people will cut into the portrait session time.

• Gear Security (Safe Room): The client must ensure a secure room or designated space at the venue where the team can safely store their expensive equipment cases.

• Third-Party Interference: If the client hires additional external videographers/photographers, we will not take responsibility if their presence ruins our frames or causes delays.

• Zero Tolerance Policy: We maintain a strictly professional environment. Any form of misbehavior or harassment towards our team will not be tolerated. Bridal Visuals reserves the right to stop all services and leave the venue without any refund in such situations.

4. Post-Processing, Editing & Delivery

• RAW Files & Storage Requirement: Clients can collect unedited (RAW) photos within 5 working days. Due to the massive file sizes from our high-resolution cameras, clients must provide a high-speed Portable Hard Disk (HDD) or SSD with sufficient free space. Standard pen drives are not accepted.

• Client Drive Health & Unclaimed Drives: The provided hard drive must be virus-free. Bridal Visuals is not responsible for pre-existing data loss on the client’s drive. Drives must be picked up within 14 days of data transfer.

• Office Pickup & Delivery Charges: All physical deliverables (such as pen drives, photo albums, and printed photos) must be collected directly from our office. If the client cannot pick them up from the office and requests home delivery or courier service, all associated delivery/courier costs must be fully borne by the client.

• Edited Files Timeline: Edited photos will be delivered within 30-35 working days for a single event (15 additional days per extra event). The timeline starts from the date the client submits their selected photos AND clears full payment.

• Peak Season: Deliveries may experience slight delays during peak wedding seasons (December-March).

• Decor Lighting & Color Variance: Heavy use of colored LED decor lights (e.g., magenta, green) negatively impacts skin tones. We are not responsible for limitations caused by poor venue lighting. Additionally, colors on uncalibrated mobile screens may differ slightly from printed albums.

•  Print Selection: Photos for printing must be selected within 15 days of receiving the final edited files. If photos are not selected within this 15-day period, the print order will be considered canceled. Once printed, no changes can be made.

5. File Delivery, Backup & Re-Editing

• Drive Delivery & Download Limit: Files are provided via Bridal Visuals Drive. You must download the files within 7 days. Files will be permanently deleted from our drive after the 7th day.

• Client Backup: Please use your own PC/Hard Disk for backup. We do not keep copies after 7 days of delivery.

• Re-Editing Rules: You can request a re-edit only once within 7 days of delivery (Note: Re-editing is not available for the Basic Package). After 7 days, files are deleted, making re-editing impossible.

• Video Songs: Song selections must be finalized before editing starts. You cannot change the song after the edit is complete.

6. Copyright, Watermarks & Privacy

• Watermark Policy: All final soft copies will feature our official watermark/logo.

• Portfolio Use: We may use your media for our portfolio. If you prefer not, please let us know via the ‘Opt-Out’ section on our booking form.

• Refund/Data Loss: If project files are accidentally corrupted or lost before delivery and cannot be recovered, Bridal Visuals will issue a full refund of the package amount paid, along with a complimentary pre-wedding or post-wedding shoot (valid within 3 months of the event date).

• Product Returns: Since this is a service-based organization, product returns are not accepted.

7. After-Sales Service

• Discount Offer: We offer a 10% discount on any future bookings to all our previous service recipients.